Privacy Policy
Effective Date
November 1, 2026. This Privacy Policy describes how Caspian Haulers collects and uses personal information when you visit our website, request a quote, or contact us about junk removal services.
Information We Collect
When you submit a quote request, we collect the information you provide, such as your name, phone number, email address, pickup address and ZIP code, property type, requested service, items to remove, estimated load size, preferred date and time, access instructions, preferred contact method, and any photos you choose to upload. We may also receive information you include in direct emails.
Website and Security Information
When you use the website, our hosting and security systems may process your IP address, browser and device details, request timestamps, and information needed to detect spam, protect the site, and maintain its operation. If enabled, anti-spam verification may involve a third-party service such as Cloudflare Turnstile.
How We Use Your Information
We use your information to evaluate your request, communicate with you, prepare estimates, discuss service availability, arrange and perform agreed services, maintain business records, troubleshoot technical issues, and protect against fraud or abuse. We may send you an acknowledgement of your request and follow-up messages about that request. Submitting a quote request does not subscribe you to unrelated promotional emails or texts.
When We Share Information
We share information as needed with service providers that help operate our business, such as website hosting, database and secure photo storage, email delivery, security and anti-spam services, and optional analytics providers. Those providers receive information only as needed for their functions. We may also disclose information when required by law, to protect rights or safety, or in connection with a lawful transfer of the business. We do not sell customer contact information or submit customer photos for public advertising without permission.
Photos and Sensitive Details
Photos submitted with a quote request are used to understand the job and plan a possible pickup. Please avoid including identification documents, payment card numbers, medical records, or other sensitive information in forms, photos, or access notes. Do not send passwords or permanent gate codes.
Cookies and Optional Analytics
The website may use essential browser storage or security mechanisms to operate correctly. If Google Analytics is enabled, it is designed to load only after you choose to allow optional analytics; you may decline without losing access to the quote form. You can also manage cookies through your browser. Analytics providers may receive technical information about website use if you opt in.
Do Not Track and Third-Party Tracking
Our website does not currently change its essential processing solely in response to a browser Do Not Track signal. Optional website analytics remain subject to the consent choice described above. We do not intentionally include cross-site advertising trackers in the current website.
Data Retention and Security
We keep information for as long as reasonably necessary to respond to your request, deliver agreed services, maintain required business records, resolve disputes, and meet legal obligations. We use safeguards appropriate to the information involved, but no website or data transmission is completely secure.
Your Choices and Privacy Requests
You may contact us to ask what personal information we hold about your request, request a correction, or request deletion, subject to applicable legal and business recordkeeping requirements. If additional privacy rights apply to you under California or other laws, we will address eligible requests in accordance with those laws. Please email us from the address used for your request when possible so we can verify it.
Children’s Privacy
This website is intended for adults requesting property services and is not directed to children under 13. If you believe a child has submitted personal information, please contact us.
Changes to This Policy
We may update this policy as our services, technology, or legal obligations change. The revised policy will be posted on this website with an updated effective date.
Contact for Privacy Questions
For questions about this Privacy Policy or to request access, correction, or deletion of your information, email caspianhaulers@gmail.com.